Goods returns

There should be no reasons for damages however, if for any reason you are unsatisfied with an item we offer a 7 day returns policy. 

Before sending an item back, please notify us via email at info@blackpitbrewery.co.uk. 

All returned items must be returned in resalable condition, Blackpit Brewery reserve the right to refuse a refund.  Once we receive the returned item in the required condition, we will issue a refund. 

It is the customers responsibility to ensure that the return arrives back to us, Blackpit Brewery are unable to take responsibility for returned items that are lost in transit. 

Shipping costs for returned items will not be refunded, with the exception of goods deemed to be faulty. 

Ticket returns

A ticket may be cancelled at any time within 14 days of the date of purchase of that ticket for a refund (booking fees are non-refundable). After this time has passed, bookings are not able to be cancelled or refunded.

Tickets purchased within 14 days of the start date of the event are non-refundable.

Tickets are not transferrable to other events or dates and are strictly not to be offered for resale. Tickets must only be used for personal or private use. If a ticket is offered for resale, or used outside of these terms, it may become void and the holder will be refused entry to the event.

Each ticket, pass and wristband remains the property of the company at all times and if any breach of these terms is made, the ticket pass or wristband will become void and the holder refused entry or evicted from the event.